The Metering, Billing/ CRM Europe conference 2009 has proved to be not only Europe's, but the world's leading metering, billing and CRM meeting place providing a expansive outlook on the latest strategic and operational challenges shaping the utility of the future.

Over 2800 participants from 72 countries attended the 11^th edition of Metering, Billing/ CRM Europe, making it the largest event ever.

Here are some statistics to show the growth of the event compared to 2008:

CONFERENCE

During the 3-day multi track conference programme, over 150 high level speakers gave in-depth case studies and best practice presentations on the following topics:

·         How smart grids impacts smart metering

·         Smart energy communications & infrastructure – practical experiences

·         Smart meters and climate change – marketing or reality?

·         Customer retention - improving customer satisfaction

·         Smart metering projects – lessons learned

·         Effective MDM strategies

·         Customer acceptance – avoiding pitfalls before smart metering roll-outs

·         Changing to future proof billing

·         Implementing smart metering - from pilot to roll-out

·         MDM – creating value from data

·         Incentives for energy savings

·         Smart billing & CRM - streamlining customer revenue

·         Smart metering – streamlining your operational processes

·         Future proof meter design

·         The business case for energy efficiency

·         Customer behavior in relation to smart metering

Besides the regular conference programme, there were three focus tracks on:

·         Regulation

·         Gas metering

·         Smart energy communication and infrastructure

EXHIBITION

With over 130 of world's leading companies under one roof (2364 sqm exhibition) showcasing their latest technologies and services, the exhibition offered an excellent opportunity to:

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